Answers to basic questions about our Dental
Care, Vision Care, Hearing, and Prescription Benefits.
Q. How does the Dental Plan work?
read answer
A. Participating dental providers are listed in the membership
fulfillment kit; members may also call the toll-free number
located on the back of the membership card Monday through Friday,
7 a.m. to 7 p.m. and Saturday, 8a.m. to 5 p.m. Central Time.
When calling to schedule an appointment the member should identify
him/herself as a member of the Aetna Dental Access program.
To receive the discount the member must present the membership
card and pay the total bill at the time of service.
Q. Is there a limit to how many times the card can
be used in a year?
read answer
A. No. Members and their families may take advantage of the
savings any time throughout the year. Members may also change
dentists within the network whenever they choose.
Q. Can this discount be combined with dental insurance?
read answer
A. In many cases, members may use both. Simply visit a participating
dental provider, pay the bill and submit it to the insurance
company. The net out-of-pocket cost will be lower because the
insurance company should reimburse the member the plan allotted
percentage of the reduced bill.
Q. Is there someone that can answer questions about
the card and services offered?
read answer
A. Yes. Simply call the toll-free number located on the back
of the membership card Monday through Friday, between 7 a.m.
and 7 p.m. Central and Saturday between 8 a.m. and 5 p.m. Central.
A member service representative is standing by to answer any
questions.
Q.What is the included vision benefit? Does it include
eye examinations? Does it include contact lenses?
read answer
A. The vision benefit offers 20% to 60% discounts on eyewear
and eye care at more than 12,000 optical locations throughout
the United States. Providers include national optical chains
such as LensCrafters, Pearle Vision, EyeMasters, JCPenny, and
Sears as well as regional chains and thousands of independent
practitioners. Often many participating locations offer discounts
of 10% on eye exams for both eye glasses and contact lenses.
Additionally, the ophthalmology portion of the network offers
10% to 30% discounts on eye exams and surgical procedures, including
the popular laser surgeries in select markets. On average, members
receive a 20% discount on replacement contact lenses (excluding
disposable lenses) at retail locations. Members may elect to
use the mail order service to purchase replacement contact lenses
(including disposables) at a 10% to 40% discount.
Q. What is the hearing aids benefit?
read answer
A. Members call the toll-free number to speak with a representative
who will answer questions about hearing loss, hearing aids,
pricing/payment options and arrange a hearing test appointment
at the closest hearing provider. Through participating providers,
members receive a 15% to 58% discount and a free hearing test
at over 2,000 locations throughout the US. In addition, members
have access to a mail order program that offers discounts of
40% to 60% off average National Retail Pricing on over 100 models
of name brand hearing instruments.
Q. What can I expect to save with the Prescription
benefit?
read answer
A. Prices will always vary on prescription drugs and therefore
it is impossible to estimate specific dollar savings through
any non-insured drug program. Your membership offers two avenues
for drug purchases: The Neighborhood Pharmacy program offers
10% to 60% discounts on acute care medications and the Mail
Order Pharmacy guarantees an average of 10% off AARP's prices.
Should you receive a quote anywhere else for less than our
mail order pharmacy, we will beat it by a minimum of $5.00
on brand name and generic medications priced at $10.00 or
more with no postage or dispensing fees added. Savings can
not be used in conjunction with other discount or insurance
cards. Pharmacy Discounts are Not Insurance and are Not Intended
as a Substitute for Insurance.
|
|
